Who are we ?
A call centre team continuously at your service...
Our call centre company answers calls for any type of business.
... Not vets
Our staff are operators who, in addition to managing this line for on-call services for vets, look after calls for other on-call services. Consequently our company does NOT come under the responsibility of the Association of Veterinarians.
Our operation in brief
After having dialled the marketing number, you access a menu with several options. The options available depend on the time of day or night and the availability of the different services.
At any time of the day or night, including Sundays and Public holidays, our staff can inform you in next to no time of the number of a vet in your region. These vets are on call in their region or indicate being available at that time for emergencies.
And if there is no on-call vet ?
Our dispatching not only has a list of all the vet on-call services in Brussels and Flanders, but also information relating to the availability of vets in your region. We currently have real time access to the details of more than 900 vets.
So, our operators can give you the details of the on-call vet in your region or of a vet available at that time, and this, 24 hours a day, 7 days a week.
My/the vet isn’t answering...
Some vets don’t have the luxury of a call centre service or a secretary who answers calls for them. They are often vets who are starting the profession, who are nevertheless highly motivated and competent, or who have chosen to deal directly with their clients.
Therefore, it may be that the on-call or available vet cannot answer the call immediately simply because he is busy with another animal. In this case, wait a few minutes before calling again.
If there is no vet on-call service or on-call vet in your region, our staff will always give you several numbers of vets who have indicated they can be reached at that time. So you will be able to decide which vet to contact. Our dispatching is not responsible for the quality of care provided. If however you are not satisfied with the vet that you have consulted, we would like to know about it. We can also help you to submit a complaint, which we will take into account by informing other customers of the vet’s details.